Owakai will ship its products in 2 ways. When the delivery is urgent, it will ship directly from our workshop. Secondly, normal postage cost will ship from the major port of different countries. Local partner will be available to support any assistance.
Owakai will ship its products anywhere in the world.
International shipping will take 5 days on average when shipping. Stock unit will take 3 -5 days to prepare. Customized orders will take 4-8 weeks to prepare.
EMS, Local Courier and Fedex.
Owakai website allows major credit cards and PayPal transactions.
Owakai uses a third party security system. We have delivered closed to 100 customers worldwide with the security system.
ORDERS AND RETURNS
You can buy any products that are available on the website.
You can cancel your order within 3 days after it is purchased. Do take note when the product is shipped, you cannot refund for the product any longer.
A tracking code will be provided when the products are shipped. Depending on the courier selected, you can track the item on the forwarder’s website.
In the unlikely event of damage or wrong size being shipped you may return your product within 7 days of delivery for an exchange or store credit. Please contact us to arrange a return. No refunds will be given.
OWAKAI HAIR – GENERAL QUESTIONS
The company is registered in Singapore. Services are carried online and offline support would be later (top 3 most demanded cities would be started first).
It would last 2-4 months for a person that wears every day/ night and takes care of it. For some, they would order 1 per month to have a fresh style arriving at the door step. It depends on the individual.
Replacement hair is cheaper than the first customized Owakai hair. Special prices for 2 or more Owakai hairs per year will be available at the soonest accordingly to demand.
The Owakai hair is 6 inches long. Any length longer could be customized with top-ups. Special prices for longer Owakai hair will be available at the soonest accordingly to demand.
No, there is too much logistic needed to arrange in-person pick-ups.
The only reason that we can offer this low price is that everyone is buying together and this helps us to kickstart the services at a scale. Therefore, everyone benefits. And we are victims of thinning hair.